FAQ
Shipping
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Our inventory ships from Lyons, Illinois, USA. Starting in spring 2022 we will begin shipping from our second inventory location in Montpellier, France.
How long will it take to get my order?
Where do you ship your products from?
Returns
Do you accept returns?
Yes, we accept returns within 14 days of receipt for exchange or refund in the form of original payment. Returns should be unworn and free from stains, animal hair, etc. We make returns super-easy, simply enter your order number and zip code here to get started. Items marked SALE or sold for 30% less than their original price are eligible for exchange or store credit. Items marked FINAL SALE are ineligible for exchange or return.
If you have any other return questions please email CustomerSupport@alicealexander.co with your order number.
US customers will receive a prepaid shipping label. International customers will pay the cost of shipping.
Please allow 14-21 business days to fully process your return.
Fit
What size should I order?
In order to ensure the most reliable fit, we reccomend using our size chart found here.
Each product description also provides detailed information on the product's fit.
Still unsure? Use the chat feature for assistance.
What sizes do you offer?
General
Do you have a store?
No, we are a 100% online business. We do occasional popup events so please sign up for email to be notified.
How does Alice Alexander practice sustainability?
Where are Alice Alexander clothes made?