Do you accept returns?
Yes, we currently accept returns for exchange/ store credit within 14 days of delivery. Due to the nature of our production we can not offer returns for cash at this time.
How long will it take to get my order?
That depends! Items available for pre-order will include shipping estimates upon purchase. Custom orders can take anywhere from 4-6 weeks. Items that are marked ready-to-ship generally leave our studio within 3 business days.
In a rush and need something ASAP? Expedited options are available. Send us an email at firstname.lastname@example.org
Because ALL bodies deserve good clothes. You can read all about why we made the jump from plus-size to size-inclusive here. Our size chart includes sizes 0-28 and we're happy to make clothing for women who's measurements fall outside our size chart for no extra charge.
Where are Alice Alexander clothes made?
We design, cut and sew every piece in the collection in one studio in Philadelphia, PA. We never outsource production and our lead designer sees every single piece before they're packaged for shipping. In the near future we plan to move our operation to a combined retail/ production space, inviting customers into our process. At Alice Alexander the PROCESS of making your garment is just as important as the finished product. This is why we'll never outsource and we plan to remain vertically integrated indefinitely.
What customizations are available?
Since we are the designers, manufactures and retailers of our garment, with no outsourcing, we can easily make minor sizing and design changes upon request. Need a little extra length in your inseam? Or perhaps you need a bit more room in the arms? We can do that. See a sleeve style you like in one design and would like to add it to a different design? We can probably do that too. As a general rule of thumb we like to say it doesn't hurt to ask! So send us an email to email@example.com
Do you do custom work?
Yes! Send us an email at firstname.lastname@example.org