FAQs

Do you accept returns?

Yes, we accept returns within 14 days of receipt for exchange or refund in the form of original payment. Returns should be unworn and free from stains, animal hair, etc. We make returns super-easy, simply enter your order number and zip code here to get started.

If you have any other return questions please email CustomerSupport@alicealexander.co with your order number. 

US customers will receive a prepaid shipping label. International customers will pay the cost of shipping. 

 

What sizes do you offer?

Our size chart includes sizes 0-30 and is comparable to an industry standard 5X.  Some of our styles are offered in petite and tall options. Many of our pieces are cut to a longer length so that they can be altered. We offer in house alterations, which you can read more about here. 

 

Do you have sales/ offer discounts? 

Keeping up with a rotating marketing calendar jam packed with frequent discounts and promotions was exhausting for both us and our customers, so we did away with discounts and instead created a membership program. Members pay $99 per year to receive 20% off every purchase, a $150 alterations credit, free shipping both ways, and early access to every collection drop. To be added to our membership waitlist and be the first to know when we reopen enrollment click here. 

Outside of the discount offered to our members, we do offer a twice yearly archive sale, selling through any items from previous collections that are seasonal (example linens or wools). To be alerted to our archive sales be sure to sign up for our email list! 

 

Do you offer alterations?

YES! No two bodies are the same (nor should they be). Our talented team of in-house designers offer alterations. You can read more about our alterations process here.  

 

Where are Alice Alexander clothes made?

From 2017-2020 all Alice Alexander clothes were made at our Philadelphia studio on a made-to-order basis by our talented team of sewists and designers. Due to increasing demand, we’ve recently made the transition to a small batch production model working with ethical factories around the world. 

Alice Alexander garments are made at a variety of factories both in the United States and abroad including Portugal and India. Each factory has been vetted to ensure that they adhere to our standards of ethical labor including no forced, slave or child labor; fair wages; and clean and safe working conditions. Additionally many of our factory partners provide health care, pension plans and worker ownership. More details on our factory partners can be found here. 

 

Why size-inclusive?

The founder and creative director of the company, Mary Alice Duff, is plus size herself and is keenly aware of the challenges plus size and fat customers face when shopping for sustainable, ethical and stylish options. Started in 2017 to solve her own wardrobe challenge, Alice Alexander has been serving plus size customers from day 1. We’re regarded as industry experts when it comes to extended sizing fit and even work with other sustainable brands to help extend their sizing successfully. 

 

How does Alice Alexander practice sustainability?

The fashion industry is a dirty business! But here at Alice Alexander we've turned the production of clothing on its head. We search the world for the most earth-friendly materials available including hemp, wool, alpaca, organic cotton, linen, cupro and tencel. Then we design our patterns to eliminate as much fabric cutting waste as possible. We produce in small, thoughtful batches ensuring no overproduction. When prepared for shipping, garments are wrapped in recycled materials and shipped in recycled and recyclable packages. Even our shipping labels are zero waste. We are constantly seeking ways to minimize our environmental impact! You can read more about our operating principles here. 


What is Fast Fashion?

Fast Fashion is a relatively new business model in the fashion world. It's a model of taking designs from the runway and recreating them quickly, cheaply and in mass, and selling them at very, very low costs and doing so frequently--some stores are launching new collections every week! Fast fashion has a catastrophic impact on people and the planet. In order for prices at fast fashion brands to be as low as they are, garment workers are exploited and often work under forced labor conditions. Additionally, the environment suffers. Most fast fashion retailers use polyester (which is made of petroleum) and is incredibly damaging to the planet. Toxic chemicals are also used in fabric production poisoning waterways and communities. Looking for more information? Check out these resources:

 

What is Slow Fashion?

Slow fashion is the design, production and retailing of garments prioritizing quality, craft and design. At Alice Alexander we call our slow fashion pieces: the new heirlooms. Clothes meant to be worn, loved, cared for and passed down to the next generation.

Slow fashion brands like ours use better materials than fast fashion brands, higher quality craftsmanship and produce at a lower volume.  Slow fashion prioritizes a wardrobe that has a handful of high quality, versatile pieces vs. a closet packed with low-quality trendy pieces.

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