Returning Spring 2021

Membership FAQs

How does it work?


Purchase a membership here. Upon purchase you’ll receive an email confirmation. When our new site goes live in March you’ll receive an email invitation to create an account. As soon as inventory is ready, you’ll receive an email confirmation inviting you to shop with us while enjoying all the membership benefits. Your membership is good from one year of purchase. 


Can I purchase a membership at any time?


No, we will only be enrolling in our membership program at various times throughout the year. Our first membership enrollment period is Feb 1-Feb 28. At Feb 28 11:59pm EST our membership enrollment will close. If you want to enjoy the perks of membership this year we highly recommend signing up now as we cannot guarantee another enrollment opportunity later in the year. 


What’s included in the membership?

  • Exclusive member pricing: Enjoy 20% off everyday. 
  • A $150 alterations credit. 
  • Free U.S. shipping both ways + $15 flat rate international shipping.
  • First access to new collections and twice yearly archive sales.
  • An invitation to participate in future product development including product sampling, design feedback and more. 

Can I use my membership to purchase a gift?


Yes! 


Can I gift a membership?


Absolutely. After purchasing send an email to members@alicealexander.co and provide the name and email address of the person you’d like to gift a membership to. We’ll take it from there!


Is there a limit to how much I can use my membership?


Nope! You can shop as much or as little as you’d like. We anticipate many customers earning back the cost of their membership within their first or second purchase. 


Can I combine discounts?


We generally only have 2 sales per year, these are what we call “archive” sales in our slower seasons (mid-summer and post-holiday). You will not be able to combine the 20% membership discount with archive sale discounts as these are already our lowest prices. Members get first access to these archive sales. 


How do I cancel my membership?


Maybe you’ve decided the membership or our products at Alice Alexander are not for you, no problem! Simply email us at members@alicealexander.co and we can cancel your membership. 


Can I cancel my membership after making a purchase?


Yes! If you’d made a purchase and decided that the garment is not a good fit and you’d like to cancel your membership and return the garment, simply email us at members@alicealexander.co to get the process started. Once received, we can refund both the garment costs and your membership costs. 


How does "Guaranteed Savings" work?

If, after 8 months in the program, you haven't earned back your membership cost ($99 in savings in the form of discounts, alterations credits and shipping costs), we will refund the difference. To take advantage of this offer please email us at members@alicealexander.co to process your refund. 

 

Can I order from Alice Alexander without being a member?


Yes! Anyone can place an order on our website, member or not. But only members get access to our membership benefits including 20% off everyday, free shipping, alterations and more. 


I’ve never shopped with Alice Alexander before, how will I know your clothing is a good fit for me? 


Our current size chart supports sizes XS-4X (our 4X corresponds with most retailers' 5X) or sizes 0-30. You can see exact measurements on our size chart here. We also offer petite and tall sizing in many of our styles. Our in-house design team, can provide alterations free of charge to members. 


Are the products at Alice Alexander responsibly made? 

 
Yes, since day 1, and always. At the basis of everything we do at Alice Alexander we ensure that our products are 1) inclusive in sizing and made to fit diverse body types, 2) made of eco-friendly, long-lasting yet comfortable and luxurious fabrics and 3) sewn by humans paid a fair, living wage in safe, clean conditions. We do not and will not sell anything on our website that does not meet these criteria.

 

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